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var(--content-border);border-radius:var(--radius-md);width:36px;height:36px;color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast);background:0 0;justify-content:center;align-items:center;padding:0;display:flex;position:relative}.CustomerSupportPage-module__WY8xtW__emptyTrashIconBtn:hover:not(:disabled){color:var(--status-not-qualified,#e43030);border-color:var(--status-not-qualified,#e43030);background:#e4303014}.CustomerSupportPage-module__WY8xtW__emptyTrashIconBtn:disabled{opacity:.6;cursor:not-allowed}.CustomerSupportPage-module__WY8xtW__emptyTrashIconBtn[data-hover-tip]:hover:after,.CustomerSupportPage-module__WY8xtW__emptyTrashIconBtn[data-hover-tip]:focus-visible:after{content:attr(data-hover-tip);z-index:20;border-radius:var(--radius-md);background:var(--content-bg-card);border:1px solid var(--content-border);color:var(--text-primary);opacity:.5;font-size:var(--font-size-xs);white-space:nowrap;pointer-events:none;padding:6px 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var(--content-border);border-radius:var(--radius-2xl);width:100%;max-width:27.5rem;padding:var(--space-xl);box-shadow:var(--shadow-lg)}.CustomerSupportPage-module__WY8xtW__confirmModalTitle{font-size:var(--font-size-xl);color:var(--text-primary);margin-bottom:var(--space-sm);font-weight:700}.CustomerSupportPage-module__WY8xtW__confirmModalHint{font-size:var(--font-size-sm);color:var(--text-secondary);margin-bottom:var(--space-lg);line-height:1.5}.CustomerSupportPage-module__WY8xtW__confirmModalActions{justify-content:flex-end;gap:var(--space-md);margin-top:var(--space-lg);padding-top:var(--space-md);border-top:1px solid var(--content-border);flex-wrap:wrap;display:flex}.CustomerSupportPage-module__WY8xtW__confirmBtnSecondary{padding:var(--space-sm) var(--space-xl);border-radius:var(--radius-md);border:1px solid var(--content-border);color:var(--text-secondary);font-size:var(--font-size-md);cursor:pointer;transition:border-color var(--transition-fast), color 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var(--content-border);background:var(--surface-bg,var(--content-bg));width:100%;color:var(--text-primary);font-size:var(--font-size-sm);padding:10px 12px}.CustomerSupportPage-module__WY8xtW__threadSearchInput::placeholder{color:var(--text-tertiary)}.CustomerSupportPage-module__WY8xtW__convListTitle{font-size:var(--font-size-md);color:var(--text-primary);text-transform:capitalize;text-align:center;flex:1;min-width:0;font-weight:700;line-height:1.3}.CustomerSupportPage-module__WY8xtW__convListSearchRow{padding:0 var(--space-md) var(--space-md)}.CustomerSupportPage-module__WY8xtW__convListSearchInput{box-sizing:border-box;border-radius:var(--radius-md);border:1px solid var(--content-border);background:var(--content-bg);width:100%;color:var(--text-primary);font-size:var(--font-size-sm);padding:10px 12px}.CustomerSupportPage-module__WY8xtW__convListSearchInput::placeholder{color:var(--text-tertiary)}.CustomerSupportPage-module__WY8xtW__agentsBarWrap{padding:var(--space-sm) var(--space-md) 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#c2cd2326}.CustomerSupportPage-module__WY8xtW__agentsBarBtnActive{border-color:var(--brand-primary);background:#c2cd231a}.CustomerSupportPage-module__WY8xtW__agentsBarIconWrap{border-radius:var(--radius-full);width:32px;height:32px;color:var(--brand-primary);background:#c2cd2324;flex-shrink:0;justify-content:center;align-items:center;display:flex}.CustomerSupportPage-module__WY8xtW__agentsBarText{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.CustomerSupportPage-module__WY8xtW__agentsBarLabel{font-size:var(--font-size-xs);text-transform:uppercase;letter-spacing:.05em;color:var(--text-tertiary);font-weight:700;line-height:1.2}.CustomerSupportPage-module__WY8xtW__agentsBarSelection{font-size:var(--font-size-sm);color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;font-weight:600;line-height:1.3;overflow:hidden}.CustomerSupportPage-module__WY8xtW__agentsBarChevron{color:var(--text-tertiary);transition:transform var(--transition-fast);flex-shrink:0}.CustomerSupportPage-module__WY8xtW__agentsBarChevronOpen{color:var(--brand-primary);transform:rotate(180deg)}.CustomerSupportPage-module__WY8xtW__agentPickerPanel{left:var(--space-md);right:var(--space-md);top:calc(100% - var(--space-xs));z-index:50;background:var(--content-bg-card);border:1px solid var(--content-border);border-radius:var(--radius-lg);animation:.15s ease-out CustomerSupportPage-module__WY8xtW__agentPickerIn;position:absolute;overflow:hidden;box-shadow:0 10px 28px #0000002e}@keyframes CustomerSupportPage-module__WY8xtW__agentPickerIn{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:translateY(0)}}.CustomerSupportPage-module__WY8xtW__agentPickerTitle{text-transform:uppercase;letter-spacing:.06em;color:var(--text-tertiary);margin:0;padding:10px 14px 6px;font-size:11px;font-weight:700}.CustomerSupportPage-module__WY8xtW__agentPickerList{max-height:min(50vh,240px);padding:var(--space-xs) 0 var(--space-sm);overflow-y:auto}.CustomerSupportPage-module__WY8xtW__agentPickerRow{align-items:center;gap:var(--space-sm);cursor:pointer;text-align:left;width:100%;font-family:var(--font-family);transition:background var(--transition-fast);background:0 0;border:none;padding:8px 14px;display:flex}.CustomerSupportPage-module__WY8xtW__agentPickerRow:hover{background:#c2cd2314}.CustomerSupportPage-module__WY8xtW__agentPickerRowActive{background:#c2cd231f}.CustomerSupportPage-module__WY8xtW__agentPickerRowActive:hover{background:#c2cd2324}.CustomerSupportPage-module__WY8xtW__agentPickerAvatar{border-radius:var(--radius-full);background:var(--content-bg);border:1px solid var(--content-border);width:32px;height:32px;font-size:var(--font-size-xs);color:var(--text-secondary);flex-shrink:0;justify-content:center;align-items:center;font-weight:700;display:flex}.CustomerSupportPage-module__WY8xtW__agentPickerAvatarAll{color:var(--brand-primary);background:#c2cd231f;border-color:#c2cd2359}.CustomerSupportPage-module__WY8xtW__agentPickerMeta{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.CustomerSupportPage-module__WY8xtW__agentPickerName{font-size:var(--font-size-sm);color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;font-weight:600;overflow:hidden}.CustomerSupportPage-module__WY8xtW__agentPickerRole{font-size:var(--font-size-xs);color:var(--text-tertiary);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.CustomerSupportPage-module__WY8xtW__agentPickerCheck{border-radius:var(--radius-full);background:var(--brand-primary);color:#1a1a1a;flex-shrink:0;justify-content:center;align-items:center;width:20px;height:20px;font-size:11px;font-weight:800;line-height:1;display:flex}.CustomerSupportPage-module__WY8xtW__agentPickerEmpty{padding:var(--space-md) 14px;font-size:var(--font-size-sm);color:var(--text-tertiary);margin:0;line-height:1.45}.CustomerSupportPage-module__WY8xtW__iconBtnActive{color:var(--brand-primary);background:#c2cd231f}.CustomerSupportPage-module__WY8xtW__iconBtn{width:32px;height:32px;color:var(--text-tertiary);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);background:0 0;border:none;justify-content:center;align-items:center;display:flex}.CustomerSupportPage-module__WY8xtW__iconBtn:hover{background:var(--content-bg);color:var(--text-primary)}.CustomerSupportPage-module__WY8xtW__ticketHeader{border-bottom:1px solid var(--content-border);flex-direction:column;display:flex}.CustomerSupportPage-module__WY8xtW__ticketMeta{align-items:center;gap:var(--space-sm);display:flex}.CustomerSupportPage-module__WY8xtW__ticketId{font-size:var(--font-size-sm);color:var(--brand-primary);font-weight:600}.CustomerSupportPage-module__WY8xtW__issueTag{border-radius:var(--radius-full);background:var(--status-escalated-bg);color:var(--status-escalated);padding:2px 8px;font-size:10px;font-weight:500}.CustomerSupportPage-module__WY8xtW__ticketActionsRow{padding:var(--space-sm) var(--space-lg);justify-content:space-between;align-items:center;display:flex}.CustomerSupportPage-module__WY8xtW__ticketMetaGroup,.CustomerSupportPage-module__WY8xtW__headerButtonsRow{align-items:center;gap:var(--space-sm);display:flex}.CustomerSupportPage-module__WY8xtW__transferBtn{align-items:center;gap:var(--space-xs);border-radius:var(--radius-md);background:var(--content-bg-card);border:1px solid var(--content-border);color:var(--text-secondary);font-size:var(--font-size-xs);cursor:pointer;transition:all var(--transition-fast);padding:4px 10px;font-weight:500;display:flex}.CustomerSupportPage-module__WY8xtW__transferBtn:hover{border-color:var(--brand-primary);color:var(--brand-primary)}.CustomerSupportPage-module__WY8xtW__aiSummarizeBtn{align-items:center;gap:var(--space-xs);border-radius:var(--radius-md);background:var(--brand-primary);color:#1a1a1a;font-size:var(--font-size-xs);cursor:pointer;transition:all var(--transition-fast);border:none;padding:4px 10px;font-weight:600;display:flex}.CustomerSupportPage-module__WY8xtW__aiSummarizeBtn:hover{opacity:.9}.CustomerSupportPage-module__WY8xtW__moreBtn{border-radius:var(--radius-md);border:1px solid var(--content-border);width:28px;height:28px;color:var(--text-tertiary);cursor:pointer;transition:all var(--transition-fast);background:0 0;justify-content:center;align-items:center;display:flex}.CustomerSupportPage-module__WY8xtW__moreBtn:hover{color:var(--text-primary);background:#c2cd230f}.CustomerSupportPage-module__WY8xtW__headerMenuWrapper{display:flex;position:relative}.CustomerSupportPage-module__WY8xtW__headerMenu{top:100%;margin-top:var(--space-xs);background:var(--content-bg-card);border:1px solid var(--content-border);border-radius:var(--radius-md);z-index:100;flex-direction:column;min-width:150px;padding:4px;display:flex;position:absolute;inset-inline-end:0;box-shadow:0 4px 12px #0000004d}.CustomerSupportPage-module__WY8xtW__headerMenuItem{border-radius:var(--radius-sm);font-size:var(--font-size-sm);cursor:pointer;color:var(--text-secondary);transition:all var(--transition-fast);text-align:start;background:0 0;border:1px solid #0000;padding:8px 12px;font-weight:500}.CustomerSupportPage-module__WY8xtW__headerMenuItem:hover{color:var(--brand-primary);background:#c2cd2314}.CustomerSupportPage-module__WY8xtW__headerMenuItemDanger{color:var(--status-not-qualified,#e43030)}.CustomerSupportPage-module__WY8xtW__headerMenuItemDanger:hover{color:var(--status-not-qualified,#ef5350);background:#ef535014}.CustomerSupportPage-module__WY8xtW__qualFlash{margin:0 var(--space-lg);padding-top:var(--space-sm);font-size:var(--font-size-xs);color:var(--status-qualified,#4caf50);font-weight:600}.CustomerSupportPage-module__WY8xtW__messageThread{min-height:0;padding:var(--space-lg);gap:var(--space-sm);flex-direction:column;flex:1;display:flex;overflow-y:auto}.CustomerSupportPage-module__WY8xtW__agentActions{gap:var(--space-sm);padding:var(--space-sm) var(--space-lg);border-top:1px solid var(--content-border);display:flex}.CustomerSupportPage-module__WY8xtW__actionBtn{border-radius:var(--radius-md);font-size:var(--font-size-xs);cursor:pointer;border:1px solid var(--content-border);background:var(--content-bg-card);color:var(--text-secondary);transition:all var(--transition-fast);padding:4px 12px;font-weight:500}.CustomerSupportPage-module__WY8xtW__actionBtn:hover{border-color:var(--brand-primary);color:var(--brand-primary)}.CustomerSupportPage-module__WY8xtW__actionBtnDanger:hover{border-color:var(--status-not-qualified);color:var(--status-not-qualified)}
.ChatLayout-module__0E2NUW__chatLayout{height:calc(100vh - var(--header-height) - var(--space-2xl) * 2);gap:var(--space-md);display:flex}@media (min-width:769px){.ChatLayout-module__0E2NUW__panelHiddenDesktop{display:none!important}}@media (max-width:1024px){.ChatLayout-module__0E2NUW__panel1{min-width:150px}.ChatLayout-module__0E2NUW__panel2{min-width:200px}}.ChatLayout-module__0E2NUW__chatLayoutMobile{height:calc(100vh - var(--header-height) - var(--space-2xl) * 2);flex-direction:column;min-height:0;max-height:none}@media (max-width:768px){.ChatLayout-module__0E2NUW__chatLayoutMobile{height:calc(100vh - var(--header-height) - var(--space-md) * 2)}.ChatLayout-module__0E2NUW__chatLayoutMobile .ChatLayout-module__0E2NUW__panel3{flex:1 1 0;min-height:0}}.ChatLayout-module__0E2NUW__chatLayoutMobile .ChatLayout-module__0E2NUW__panel1,.ChatLayout-module__0E2NUW__chatLayoutMobile .ChatLayout-module__0E2NUW__panel2,.ChatLayout-module__0E2NUW__chatLayoutMobile 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color var(--transition-fast), border-color var(--transition-fast);flex:1;font-weight:600}.ChatLayout-module__0E2NUW__mobileTab:hover{color:var(--text-primary);border-color:var(--brand-primary)}.ChatLayout-module__0E2NUW__mobileTabActive{border-color:var(--brand-primary);color:var(--text-primary);background:#c2cd2326}.ChatLayout-module__0E2NUW__convCardInteractive{cursor:pointer}.ChatLayout-module__0E2NUW__convCardInteractive:focus{outline:none}.ChatLayout-module__0E2NUW__convCardInteractive:focus-visible{box-shadow:0 0 0 2px var(--brand-primary)}.ChatLayout-module__0E2NUW__panel1{background:var(--content-bg-card);border-radius:var(--radius-xl);flex-direction:column;width:18%;min-width:170px;display:flex;overflow:hidden}.ChatLayout-module__0E2NUW__panel2{background:var(--content-bg-card);border-radius:var(--radius-xl);flex-direction:column;width:28%;min-width:230px;display:flex;overflow:hidden}.ChatLayout-module__0E2NUW__chatLayoutHidePanel1 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0;border:none;justify-content:space-between;align-items:center;display:flex}.ChatLayout-module__0E2NUW__filterItemLeft{align-items:center;gap:var(--space-md);display:flex}.ChatLayout-module__0E2NUW__filterItemIcon{color:inherit;justify-content:center;align-items:center;display:flex}.ChatLayout-module__0E2NUW__filterItem:hover{color:var(--text-primary);background:#c2cd230f}.ChatLayout-module__0E2NUW__filterItemActive{background:var(--brand-primary);color:#1a1a1a;font-weight:700}.ChatLayout-module__0E2NUW__filterCount{background:var(--content-bg);border-radius:var(--radius-full);font-size:var(--font-size-xs);color:var(--text-tertiary);padding:1px 6px}.ChatLayout-module__0E2NUW__filterCountActive{color:inherit;background:0 0}.ChatLayout-module__0E2NUW__convCard{align-items:flex-start;gap:var(--space-sm);padding:var(--space-md);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);border-bottom:1px solid var(--content-border);display:flex}.ChatLayout-module__0E2NUW__convCard:hover{background:#c2cd230a}.ChatLayout-module__0E2NUW__convCardActive{background:#c2cd2326;position:relative}.ChatLayout-module__0E2NUW__convCardActive:before{content:"";background:var(--brand-primary);width:4px;position:absolute;top:0;bottom:0;left:0}.ChatLayout-module__0E2NUW__convCardAvatarWrapper{flex-shrink:0;margin-top:4px;position:relative}.ChatLayout-module__0E2NUW__convCardAvatar{border-radius:var(--radius-full);background:var(--content-bg);width:36px;height:36px;font-weight:700;font-size:var(--font-size-sm);color:var(--text-secondary);justify-content:center;align-items:center;display:flex;overflow:hidden}.ChatLayout-module__0E2NUW__convCardAvatar img{object-fit:cover;width:100%;height:100%}.ChatLayout-module__0E2NUW__channelDot{border-radius:var(--radius-full);border:2px solid var(--content-bg-card);width:12px;height:12px;position:absolute;bottom:-2px;right:-2px}.ChatLayout-module__0E2NUW__convCardBody{flex:1;min-width:0}.ChatLayout-module__0E2NUW__convCardTop{justify-content:space-between;align-items:center;gap:var(--space-sm);display:flex}.ChatLayout-module__0E2NUW__convName{font-size:var(--font-size-base);color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;font-weight:700;overflow:hidden}.ChatLayout-module__0E2NUW__convTime{font-size:var(--font-size-xs);color:var(--text-tertiary);white-space:nowrap;flex-shrink:0}.ChatLayout-module__0E2NUW__convTicket{font-size:var(--font-size-xs);color:var(--brand-primary);font-weight:700}.ChatLayout-module__0E2NUW__convSnippet{font-size:var(--font-size-sm);color:var(--text-tertiary);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;overflow:hidden}.ChatLayout-module__0E2NUW__convBottomWrap{align-items:center;gap:var(--space-sm);margin-top:var(--space-xs);flex-wrap:wrap;display:flex}.ChatLayout-module__0E2NUW__convMeta{gap:var(--space-xs);display:flex}.ChatLayout-module__0E2NUW__convIssueTag{border-radius:var(--radius-sm);background:var(--content-bg);color:var(--text-tertiary);padding:1px 6px;font-size:9px}.ChatLayout-module__0E2NUW__unreadBadge{background:var(--brand-primary);color:#1a1a1a;border-radius:var(--radius-full);flex-shrink:0;justify-content:center;align-items:center;width:18px;height:18px;font-size:9px;font-weight:700;display:flex}.ChatLayout-module__0E2NUW__unreadBadgeActive{background:var(--brand-primary);color:#1a1a1a}.ChatLayout-module__0E2NUW__convCardRight{align-items:flex-end;gap:var(--space-xs);flex-direction:column;flex-shrink:0;min-height:38px;margin-top:2px;display:flex}.ChatLayout-module__0E2NUW__convCardWrap{position:relative}.ChatLayout-module__0E2NUW__convAssignRow{justify-content:space-between;align-items:center;gap:var(--space-sm);margin-top:var(--space-xs);min-height:24px;display:flex}.ChatLayout-module__0E2NUW__assigneeChip{border-radius:var(--radius-full);max-width:calc(100% - 88px);color:var(--text-primary);font-size:var(--font-size-xs);background:#c2cd232e;align-items:center;gap:6px;padding:2px 8px 2px 2px;font-weight:600;display:inline-flex}.ChatLayout-module__0E2NUW__assigneeAvatar{border-radius:var(--radius-full);background:var(--brand-primary);color:#1a1a1a;flex-shrink:0;justify-content:center;align-items:center;width:20px;height:20px;font-size:10px;font-weight:700;display:inline-flex}.ChatLayout-module__0E2NUW__assigneeName{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.ChatLayout-module__0E2NUW__unassignedLabel{font-size:var(--font-size-xs);color:var(--text-tertiary);font-style:italic}.ChatLayout-module__0E2NUW__assignBtn{opacity:0;pointer-events:none;border-radius:var(--radius-sm);border:1px solid var(--content-border);background:var(--content-bg-card);color:var(--text-secondary);font-size:var(--font-size-xs);font-family:var(--font-family);cursor:pointer;white-space:nowrap;transition:opacity var(--transition-fast), border-color var(--transition-fast), color var(--transition-fast);padding:4px 8px}.ChatLayout-module__0E2NUW__convCard:hover .ChatLayout-module__0E2NUW__assignBtn,.ChatLayout-module__0E2NUW__convCard:focus-within .ChatLayout-module__0E2NUW__assignBtn,.ChatLayout-module__0E2NUW__convCardWrap:hover .ChatLayout-module__0E2NUW__assignBtn,.ChatLayout-module__0E2NUW__convCardWrap:focus-within .ChatLayout-module__0E2NUW__assignBtn,.ChatLayout-module__0E2NUW__assignBtnOpen{opacity:1;pointer-events:auto}@media (hover:none){.ChatLayout-module__0E2NUW__assignBtn{opacity:1;pointer-events:auto}.ChatLayout-module__0E2NUW__msgAiBtn{opacity:1}}.ChatLayout-module__0E2NUW__assignBtn:hover{border-color:var(--brand-primary);color:var(--text-primary);background:#c2cd2314}.ChatLayout-module__0E2NUW__channelBadge{letter-spacing:.5px;border-radius:var(--radius-sm);text-transform:uppercase;margin-top:auto;padding:2px 5px;font-size:8px;font-weight:800;line-height:1}.ChatLayout-module__0E2NUW__channelBadgeFb{color:#1877f2;background:#1877f226}.ChatLayout-module__0E2NUW__channelBadgeIg{color:#e4405f;background:#e4405f26}.ChatLayout-module__0E2NUW__channelBadgeWa{color:#25d366;background:#25d36626}.ChatLayout-module__0E2NUW__channelBadgeWeb{color:var(--brand-primary);background:#c2cd2326}.ChatLayout-module__0E2NUW__chatHeader{padding:var(--space-md) var(--space-lg);border-bottom:1px solid var(--content-border);background:var(--content-bg-card);justify-content:space-between;align-items:center;gap:var(--space-sm);flex-wrap:wrap;display:flex}.ChatLayout-module__0E2NUW__chatHeaderBack{border-radius:var(--radius-md);width:36px;height:36px;color:var(--text-secondary);cursor:pointer;transition:background var(--transition-fast), color var(--transition-fast);background:0 0;border:none;flex-shrink:0;justify-content:center;align-items:center;display:flex}.ChatLayout-module__0E2NUW__chatHeaderBack:hover{color:var(--brand-primary);background:#c2cd231a}.ChatLayout-module__0E2NUW__chatHeaderLeft{align-items:center;gap:var(--space-md);min-width:0;display:flex}.ChatLayout-module__0E2NUW__chatHeaderAvatar{border-radius:var(--radius-full);background:var(--content-bg);width:40px;height:40px;font-weight:700;font-size:var(--font-size-md);color:var(--text-secondary);justify-content:center;align-items:center;display:flex;overflow:hidden}.ChatLayout-module__0E2NUW__chatHeaderAvatar img{object-fit:cover;width:100%;height:100%}.ChatLayout-module__0E2NUW__chatHeaderInfo{flex-direction:column;display:flex}.ChatLayout-module__0E2NUW__chatHeaderName{font-size:var(--font-size-md);color:var(--text-primary);font-weight:700}.ChatLayout-module__0E2NUW__chatHeaderPhone,.ChatLayout-module__0E2NUW__chatHeaderChannel{font-size:var(--font-size-sm);color:var(--text-tertiary)}.ChatLayout-module__0E2NUW__chatHeaderPhoneLabel{color:var(--text-secondary);font-weight:600}.ChatLayout-module__0E2NUW__chatHeaderAssignee{font-size:var(--font-size-xs);color:var(--text-tertiary);font-weight:600}.ChatLayout-module__0E2NUW__chatHeaderAssigneeText{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.ChatLayout-module__0E2NUW__chatHeaderActions{align-items:center;gap:var(--space-sm);flex-wrap:wrap;justify-content:flex-end;display:flex}.ChatLayout-module__0E2NUW__chatHeaderTicketId{font-size:var(--font-size-sm);color:#c2cd23;white-space:nowrap;margin-right:var(--space-sm);font-weight:700}.ChatLayout-module__0E2NUW__msgOuter{margin-bottom:var(--space-md);flex-direction:column;max-width:70%;display:flex}@media (max-width:768px){.ChatLayout-module__0E2NUW__msgOuter{max-width:80%}}.ChatLayout-module__0E2NUW__msgOuterCustomer{align-self:flex-start}.ChatLayout-module__0E2NUW__msgOuterAgent{align-self:flex-end}.ChatLayout-module__0E2NUW__msgHeader,.ChatLayout-module__0E2NUW__msgHeaderAgent{align-items:center;gap:var(--space-xs);margin-bottom:var(--space-xs);display:flex}.ChatLayout-module__0E2NUW__msgHeaderAgent{justify-content:flex-end}.ChatLayout-module__0E2NUW__msgInternalTag{border-radius:var(--radius-full);color:var(--brand-primary);background:#c2cd2326;padding:1px 8px;font-size:10px;font-weight:700}.ChatLayout-module__0E2NUW__msgAvatar{background:var(--content-bg-card);border-radius:50%;justify-content:center;align-items:center;width:24px;height:24px;font-size:10px;display:flex;overflow:hidden}.ChatLayout-module__0E2NUW__msgAvatar img{object-fit:cover;width:100%;height:100%}.ChatLayout-module__0E2NUW__msgSender{font-size:var(--font-size-xs);color:var(--text-secondary);font-weight:700}.ChatLayout-module__0E2NUW__msgBubbleRow{align-items:flex-end;gap:4px;display:flex}.ChatLayout-module__0E2NUW__msgAiBtn{border-radius:var(--radius-full);width:22px;height:22px;color:var(--brand-primary);cursor:pointer;opacity:0;transition:opacity var(--transition-fast), background var(--transition-fast);background:#c2cd231f;border:none;flex-shrink:0;justify-content:center;align-items:center;display:flex}.ChatLayout-module__0E2NUW__msgOuter:hover .ChatLayout-module__0E2NUW__msgAiBtn{opacity:1}.ChatLayout-module__0E2NUW__msgAiBtn:hover{background:#c2cd2340}.ChatLayout-module__0E2NUW__msgAiSummary{font-size:var(--font-size-xs);color:var(--text-secondary);border-radius:var(--radius-md);padding:var(--space-xs) var(--space-sm);margin-top:var(--space-xs);background:#c2cd2314;border:1px solid #c2cd2333;max-width:90%;line-height:1.4}.ChatLayout-module__0E2NUW__msgAiSummaryAgent{text-align:right;align-self:flex-end}.ChatLayout-module__0E2NUW__aiLoadingDots{color:var(--brand-primary);font-weight:600;animation:1s ease-in-out infinite ChatLayout-module__0E2NUW__aiPulse}@keyframes ChatLayout-module__0E2NUW__aiPulse{0%,to{opacity:.5}50%{opacity:1}}.ChatLayout-module__0E2NUW__msgBubble{padding:var(--space-md) var(--space-lg);position:relative}.ChatLayout-module__0E2NUW__msgCustomer{color:#fff;border-radius:var(--radius-xl);background:#5a5a5e;border:1px solid #0000;border-top-left-radius:0}.ChatLayout-module__0E2NUW__msgAgent{background:var(--brand-primary);color:#1a1a1a;border-radius:var(--radius-xl);border-top-right-radius:0}.ChatLayout-module__0E2NUW__msgAgentInternal{background:var(--brand-primary);color:#1a1a1a;border-radius:var(--radius-xl);border-top-right-radius:0;box-shadow:inset 0 0 0 2px 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30px;flex-direction:column;flex:1;min-height:0;display:flex;overflow:hidden}.ChatLayout-module__0E2NUW__replyBoxOuter{margin:var(--space-md);flex-shrink:0;margin-top:auto;position:relative}.ChatLayout-module__0E2NUW__replyBoxContainer{background:var(--content-bg-card);border-radius:var(--radius-xl);padding:var(--space-md) var(--space-xl);gap:var(--space-md);transition:background var(--transition-fast), border-color var(--transition-fast);border:1px solid #0000;flex-direction:column;display:flex}.ChatLayout-module__0E2NUW__replyBoxContainerInternal{background:var(--brand-primary);border-color:#1a1a1a1f}.ChatLayout-module__0E2NUW__replyBoxContainerInternal .ChatLayout-module__0E2NUW__replyTextarea{color:#1a1a1a}.ChatLayout-module__0E2NUW__replyBoxContainerInternal .ChatLayout-module__0E2NUW__replyTextarea::placeholder{color:#1a1a1a8c}.ChatLayout-module__0E2NUW__replyBoxContainerInternal .ChatLayout-module__0E2NUW__replyEmojiBtn,.ChatLayout-module__0E2NUW__replyBoxContainerInternal 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4px;display:flex;position:relative}.ChatLayout-module__0E2NUW__replyAttachmentThumb{object-fit:cover;border-radius:var(--radius-sm);width:44px;height:44px}.ChatLayout-module__0E2NUW__replyAttachmentFileLabel{font-size:var(--font-size-xs);color:var(--text-secondary);text-overflow:ellipsis;white-space:nowrap;max-width:140px;overflow:hidden}.ChatLayout-module__0E2NUW__replyAttachmentRemove{border-radius:var(--radius-sm);width:22px;height:22px;color:var(--text-tertiary);cursor:pointer;background:0 0;border:none;padding:0;font-size:16px;line-height:1;position:absolute;top:2px;right:4px}.ChatLayout-module__0E2NUW__replyAttachmentRemove:hover{color:var(--status-not-qualified,#e43030)}.ChatLayout-module__0E2NUW__replyInputLine{align-items:flex-end;gap:var(--space-sm);display:flex}.ChatLayout-module__0E2NUW__replyEmojiWrap{flex-shrink:0;padding-bottom:2px;position:relative}.ChatLayout-module__0E2NUW__replyEmojiBtn{color:var(--text-tertiary);cursor:pointer;border-radius:var(--radius-sm);transition:color var(--transition-fast), background var(--transition-fast);background:0 0;border:none;justify-content:center;align-items:center;padding:4px;display:flex}.ChatLayout-module__0E2NUW__replyEmojiBtn:hover{color:var(--text-primary);background:#c2cd2314}.ChatLayout-module__0E2NUW__replyEmojiPopover{margin-bottom:var(--space-xs);padding:var(--space-sm);background:var(--content-bg-card);border:1px solid var(--content-border);border-radius:var(--radius-md);z-index:20;-webkit-overflow-scrolling:touch;grid-template-columns:repeat(8,1fr);gap:2px;width:min(320px,100vw - 24px);max-height:min(280px,50vh);display:grid;position:absolute;bottom:100%;left:0;overflow-y:auto;box-shadow:0 8px 24px #00000059}.ChatLayout-module__0E2NUW__replyEmojiPick{border-radius:var(--radius-sm);cursor:pointer;transition:background var(--transition-fast);background:0 0;border:none;padding:6px;font-size:1.25rem;line-height:1}.ChatLayout-module__0E2NUW__replyEmojiPick:hover{background:#c2cd231f}.ChatLayout-module__0E2NUW__replyTextarea{resize:none;min-width:0;min-height:44px;max-height:120px;padding:var(--space-sm);color:var(--text-primary);font-size:var(--font-size-base);background:0 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0;border:none;padding:0;font-family:inherit;font-weight:600;position:absolute;top:-28px;left:0}.ChatLayout-module__0E2NUW__replyNoteBtn:hover,.ChatLayout-module__0E2NUW__replyNoteBtnActive{color:var(--brand-primary)}.ChatLayout-module__0E2NUW__replyNoteBtn:disabled{opacity:.5;cursor:not-allowed}.ChatLayout-module__0E2NUW__replyToolsLine{align-items:center;gap:var(--space-md);flex-wrap:wrap;display:flex}.ChatLayout-module__0E2NUW__replyIconBtn{width:24px;height:24px;color:var(--text-tertiary);cursor:pointer;transition:color var(--transition-fast);background:0 0;border:none;justify-content:center;align-items:center;display:flex}.ChatLayout-module__0E2NUW__replyIconBtn:hover{color:var(--text-primary)}.ChatLayout-module__0E2NUW__replySavedWrap{align-items:center;display:flex;position:relative}.ChatLayout-module__0E2NUW__replySavedPopover{margin-bottom:var(--space-sm);background:var(--content-bg-card);border:1px solid 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.Sidebar-module__qzGLIW__logoutBtn{justify-content:center;gap:0}.Sidebar-module__qzGLIW__sidebarNarrow .Sidebar-module__qzGLIW__logoutLabel{display:none}.Sidebar-module__qzGLIW__sidebarMobile{width:var(--sidebar-width-drawer);z-index:var(--z-modal);transition:transform var(--transition-slow), visibility var(--transition-slow)}.Sidebar-module__qzGLIW__sidebarMobileClosed{visibility:hidden;transform:translate(-100%)}.Sidebar-module__qzGLIW__sidebarRtl.Sidebar-module__qzGLIW__sidebarMobileClosed{transform:translate(100%)}.Sidebar-module__qzGLIW__sidebarMobileOpen{visibility:visible;transform:translate(0)}.Sidebar-module__qzGLIW__mobileCloseBtn{border-radius:var(--radius-md);width:44px;height:44px;color:var(--sidebar-text-hover);cursor:pointer;transition:background var(--transition-fast);background:0 0;border:none;flex-shrink:0;justify-content:center;align-items:center;display:flex}.Sidebar-module__qzGLIW__mobileCloseBtn:hover,.Sidebar-module__qzGLIW__mobileCloseBtn:focus-visible{background:#ffffff14}.Sidebar-module__qzGLIW__sidebarMobile .Sidebar-module__qzGLIW__logo{align-items:center;gap:var(--space-sm);display:flex}@media (max-width:768px){.Sidebar-module__qzGLIW__collapseRail{display:none}}@media (min-width:769px) and (max-width:1024px){.Sidebar-module__qzGLIW__collapseRail{display:none}}
.AuthExperienceLayout-module__BbI3Kq__shell{min-height:100dvh;display:flex}.AuthExperienceLayout-module__BbI3Kq__brandPanel{background:#1a1a1a;display:none;position:relative;overflow:hidden}@media (min-width:1024px){.AuthExperienceLayout-module__BbI3Kq__brandPanel{grid-template-rows:auto 1fr auto;width:45%;min-height:100dvh;padding:3rem 3.5rem;display:grid}}.AuthExperienceLayout-module__BbI3Kq__brandGlowTop,.AuthExperienceLayout-module__BbI3Kq__brandGlowBottom,.AuthExperienceLayout-module__BbI3Kq__brandGrid{pointer-events:none;position:absolute;inset:0}.AuthExperienceLayout-module__BbI3Kq__brandGlowTop{inset:-6rem auto auto;filter:blur(64px);background:#c2cd231a;border-radius:9999px;width:18rem;height:18rem;inset-inline-end:-6rem}.AuthExperienceLayout-module__BbI3Kq__brandGlowBottom{inset:auto;bottom:-8rem;filter:blur(64px);background:#c2cd2314;border-radius:9999px;width:20rem;height:20rem;inset-inline-start:-4rem}.AuthExperienceLayout-module__BbI3Kq__brandGrid{opacity:.04;background-image:linear-gradient(var(--brand-primary) 1px, transparent 1px), linear-gradient(90deg, var(--brand-primary) 1px, transparent 1px);background-size:32px 32px}.AuthExperienceLayout-module__BbI3Kq__brandHeader{z-index:1;position:relative}.AuthExperienceLayout-module__BbI3Kq__brandContent{z-index:1;flex-direction:column;justify-content:center;max-width:28rem;display:flex;position:relative}.AuthExperienceLayout-module__BbI3Kq__brandHeadline{letter-spacing:-.025em;color:#fff;font-size:1.875rem;font-weight:600;line-height:1.25}.AuthExperienceLayout-module__BbI3Kq__brandDescription{color:#a1a1aa;margin-top:1rem;font-size:.9375rem;line-height:1.65}.AuthExperienceLayout-module__BbI3Kq__brandFeatures{flex-direction:column;gap:1rem;margin-top:2.5rem;display:flex}.AuthExperienceLayout-module__BbI3Kq__brandFeature{color:#d4d4d8;align-items:flex-start;gap:.75rem;font-size:.875rem;line-height:1.6;display:flex}.AuthExperienceLayout-module__BbI3Kq__brandFeatureDot{background:var(--brand-primary);border-radius:9999px;flex-shrink:0;width:6px;height:6px;margin-top:.45rem}.AuthExperienceLayout-module__BbI3Kq__brandFooter{z-index:1;color:#71717a;font-size:.75rem;position:relative}.AuthExperienceLayout-module__BbI3Kq__formPanel{background:#f4f4f5;flex:1;justify-content:center;align-items:center;padding:2rem 1.5rem;display:flex}@media (min-width:1024px){.AuthExperienceLayout-module__BbI3Kq__formPanel{border-inline-start:1px solid #e4e4e7;padding:3rem}}.AuthExperienceLayout-module__BbI3Kq__formCard{background:#fff;border:1px solid #e4e4e7;border-radius:.75rem;width:100%;max-width:400px;padding:2.5rem;box-shadow:0 1px 2px #0000000a,0 8px 24px #0000000f}.AuthExperienceLayout-module__BbI3Kq__mobileLogo{align-items:center;gap:.75rem;margin-bottom:2rem;display:flex}@media (min-width:1024px){.AuthExperienceLayout-module__BbI3Kq__mobileLogo{display:none}}.AuthExperienceLayout-module__BbI3Kq__logoMark{background:#c2cd231f;border-radius:.75rem;justify-content:center;align-items:center;width:2.75rem;height:2.75rem;display:flex;box-shadow:inset 0 0 0 1px #c2cd2338}.AuthExperienceLayout-module__BbI3Kq__formHeader{margin-bottom:2rem}.AuthExperienceLayout-module__BbI3Kq__formTitle{letter-spacing:-.025em;color:#18181b;font-size:1.5rem;font-weight:600}.AuthExperienceLayout-module__BbI3Kq__formSubtitle{color:#71717a;margin-top:.5rem;font-size:.875rem;line-height:1.6}.AuthExperienceLayout-module__BbI3Kq__formFields{flex-direction:column;gap:1.25rem;display:flex}.AuthExperienceLayout-module__BbI3Kq__fieldGroup{flex-direction:column;gap:.5rem;display:flex}.AuthExperienceLayout-module__BbI3Kq__fieldLabelRow{justify-content:space-between;align-items:center;gap:.75rem;display:flex}.AuthExperienceLayout-module__BbI3Kq__fieldLabel{color:#3f3f46;font-size:.75rem;font-weight:500}.AuthExperienceLayout-module__BbI3Kq__fieldInput{color:#18181b;background:#fff;border:1px solid #e4e4e7;border-radius:.5rem;outline:none;width:100%;height:2.75rem;padding-inline:.875rem;font-size:.875rem;transition:border-color .15s,box-shadow .15s}.AuthExperienceLayout-module__BbI3Kq__fieldInput::placeholder{color:#a1a1aa}.AuthExperienceLayout-module__BbI3Kq__fieldInput:focus{border-color:var(--brand-primary);box-shadow:0 0 0 3px #c2cd232e}.AuthExperienceLayout-module__BbI3Kq__submitButton{background:var(--brand-primary);color:#1a1a1a;cursor:pointer;border:none;border-radius:.5rem;justify-content:center;align-items:center;width:100%;height:2.75rem;font-size:.875rem;font-weight:600;transition:background-color .15s,transform .1s;display:flex}.AuthExperienceLayout-module__BbI3Kq__submitButton:hover:not(:disabled){background:var(--brand-primary-dark)}.AuthExperienceLayout-module__BbI3Kq__submitButton:active:not(:disabled){transform:scale(.99)}.AuthExperienceLayout-module__BbI3Kq__submitButton:disabled{cursor:not-allowed;opacity:.55}.AuthExperienceLayout-module__BbI3Kq__formActions{margin-top:.5rem}.AuthExperienceLayout-module__BbI3Kq__footerLink{text-align:center;color:#71717a;border-top:1px solid #f4f4f5;margin-top:2rem;padding-top:1.5rem;font-size:.875rem}.AuthExperienceLayout-module__BbI3Kq__footerLink a{color:#27272a;font-weight:600;transition:color .15s}.AuthExperienceLayout-module__BbI3Kq__footerLink a:hover{color:var(--brand-primary-dark)}.AuthExperienceLayout-module__BbI3Kq__textLink{color:#71717a;font-size:.75rem;font-weight:500;transition:color .15s}.AuthExperienceLayout-module__BbI3Kq__textLink:hover{color:var(--brand-primary-dark)}.AuthExperienceLayout-module__BbI3Kq__errorBanner{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca;border-radius:.5rem;padding:.75rem 1rem;font-size:.875rem}.AuthExperienceLayout-module__BbI3Kq__successBanner{border:1px solid color-mix(in srgb, var(--brand-primary) 40%, transparent);background:color-mix(in srgb, var(--brand-primary) 12%, white);color:var(--brand-primary-dark);border-radius:.5rem;padding:.75rem 1rem;font-size:.875rem}.AuthExperienceLayout-module__BbI3Kq__successPanel{text-align:center;flex-direction:column;align-items:center;gap:1.5rem;display:flex}.AuthExperienceLayout-module__BbI3Kq__successIcon{background:#c2cd231f;border-radius:9999px;justify-content:center;align-items:center;width:3.5rem;height:3.5rem;display:flex;box-shadow:inset 0 0 0 1px #c2cd2340}.AuthExperienceLayout-module__BbI3Kq__backLink{color:#71717a;align-items:center;gap:.5rem;margin-top:2rem;font-size:.875rem;font-weight:500;transition:color .15s;display:inline-flex}.AuthExperienceLayout-module__BbI3Kq__backLink:hover{color:#27272a}
.TopHeader-module___nHA1a__header{top:0;height:var(--header-height);padding:0 var(--space-2xl);z-index:var(--z-header);transition:inset-inline-start var(--transition-base);box-shadow:none;background:#fff;border-bottom:1px solid #e8e8e8;justify-content:space-between;align-items:center;display:flex;position:fixed;inset-inline-start:var(--sidebar-width);inset-inline-end:0}.TopHeader-module___nHA1a__headerMobile{padding:0 var(--space-md);gap:var(--space-sm);inset-inline-start:0}.TopHeader-module___nHA1a__menuBtn{border-radius:var(--radius-md);color:#4d4d4f;cursor:pointer;width:44px;height:44px;transition:background var(--transition-fast);background:0 0;border:none;flex-shrink:0;justify-content:center;align-items:center;display:flex}.TopHeader-module___nHA1a__menuBtn:hover,.TopHeader-module___nHA1a__menuBtn:focus-visible{color:#1a1a1a;background:#0000000f}.TopHeader-module___nHA1a__headerSpacer{flex:1;min-width:0}.TopHeader-module___nHA1a__searchArea{flex:0 340px;position:relative}.TopHeader-module___nHA1a__searchBox{align-items:center;gap:var(--space-sm);border-radius:var(--radius-full);padding:8px var(--space-lg);transition:all var(--transition-fast);background:#f0f0f0;border:1px solid #0000;display:flex}.TopHeader-module___nHA1a__searchBox:focus-within{border-color:var(--brand-primary);background:#ebebeb}.TopHeader-module___nHA1a__searchInput{color:#1a1a1a;font-size:var(--font-size-base);background:0 0;border:none;outline:none;flex:1;min-width:0}.TopHeader-module___nHA1a__searchInput::placeholder{color:#9a9a9a}.TopHeader-module___nHA1a__mobileSearchOverlay{top:var(--header-height);z-index:var(--z-dropdown);box-shadow:var(--shadow-md);max-height:calc(100vh - var(--header-height));background:#fff;border-bottom:1px solid #e8e8e8;flex-direction:column;display:flex;position:fixed;inset-inline:0}.TopHeader-module___nHA1a__mobileSearchBar{align-items:center;gap:var(--space-sm);padding:var(--space-md);border-bottom:1px solid #e8e8e8;display:flex}.TopHeader-module___nHA1a__mobileSearchBar .TopHeader-module___nHA1a__searchInput{font-size:var(--font-size-md)}.TopHeader-module___nHA1a__actions{align-items:center;gap:var(--space-xs);flex-shrink:0;display:flex}.TopHeader-module___nHA1a__iconBtn{border-radius:var(--radius-md);color:#4d4d4f;width:34px;height:34px;transition:all var(--transition-fast);cursor:pointer;background:0 0;border:none;justify-content:center;align-items:center;display:flex;position:relative}.TopHeader-module___nHA1a__iconBtn:hover{color:#1a1a1a;background:#0000000f}.TopHeader-module___nHA1a__langBadge{bottom:2px;letter-spacing:0;color:var(--brand-secondary);background:#fff;border-radius:2px;padding:1px 2px;font-size:7px;font-weight:700;line-height:1;position:absolute;inset-inline-end:2px}.TopHeader-module___nHA1a__notifBadge{top:3px;border-radius:var(--radius-full);background:var(--brand-primary);color:#1a1a1a;justify-content:center;align-items:center;width:15px;height:15px;font-size:8px;font-weight:700;line-height:1;display:flex;position:absolute;inset-inline-end:3px}.TopHeader-module___nHA1a__notificationsWrapper,.TopHeader-module___nHA1a__accountWrapper{display:flex;position:relative}.TopHeader-module___nHA1a__userProfile{align-items:center;gap:var(--space-sm);padding:var(--space-xs) var(--space-sm);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);font:inherit;color:inherit;background:0 0;border:none;margin-inline-start:var(--space-sm);display:flex}.TopHeader-module___nHA1a__userProfile:hover{background:#0000000a}.TopHeader-module___nHA1a__userProfileCompact{padding:var(--space-xs);justify-content:center;min-width:44px;min-height:44px;margin-inline-start:0}.TopHeader-module___nHA1a__avatar{border-radius:var(--radius-full);flex-shrink:0;width:30px;height:30px;overflow:hidden}.TopHeader-module___nHA1a__avatarPlaceholder{background:var(--brand-primary);color:#1a1a1a;width:100%;height:100%;font-size:var(--font-size-xs);justify-content:center;align-items:center;font-weight:700;display:flex}.TopHeader-module___nHA1a__userInfo{flex-direction:column;line-height:1.2;display:flex}.TopHeader-module___nHA1a__userName{font-size:var(--font-size-base);color:#1a1a1a;font-weight:700}.TopHeader-module___nHA1a__userHandle{font-size:var(--font-size-xs);color:#888}@media (max-width:768px){.TopHeader-module___nHA1a__iconBtn{width:44px;height:44px}}[data-theme=dark] .TopHeader-module___nHA1a__header,[data-theme=dark] .TopHeader-module___nHA1a__mobileSearchOverlay{background:var(--content-bg-elevated);border-bottom-color:var(--content-border)}[data-theme=dark] .TopHeader-module___nHA1a__searchBox,[data-theme=dark] .TopHeader-module___nHA1a__mobileSearchBar{background:#ffffff0f;border-color:#0000}[data-theme=dark] .TopHeader-module___nHA1a__searchInput,[data-theme=dark] .TopHeader-module___nHA1a__userName{color:var(--text-primary)}